Refund & Returns Policy

At ZEOlli, we take great pride in the craftsmanship and quality of our handmade accessories. Our aim is to ensure that every customer is completely satisfied with their purchase. However, if you are not entirely satisfied, we are here to assist you.

Return Policy

Eligibility for Returns

  • Items must be returned within 14 days from the date of delivery.
  • The product must be in its original, unused condition, with all original packaging and tags intact.
  • Customized or personalized items (e.g., engraved pieces) are non-returnable unless they arrive damaged or defective.

Non-Returnable Items

  • Gift cards.
  • Items purchased during sales or promotions (unless damaged upon arrival).

Return Process

  • Email us at info@zeolli.com with your order number, proof of purchase, and a brief explanation of your return request.
  • Once your return is approved, we will provide you with the return shipping instructions.
  • Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

Refund Policy

Refund Eligibility

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and credited back to your original payment method.

Partial Refunds

  • Partial refunds may be issued for items that are not in their original condition or show signs of wear.
  • Non-Refundable Shipping Costs: Shipping fees are non-refundable unless the return is due to a defective or damaged item.

Damaged or Defective Items

At ZEOlli, we strive for perfection, but we understand that accidents can happen.

If your item arrives damaged or defective:

  • Notify us within 48 hours of delivery by emailing info@zeolli.com with photos of the damage and your order details.
  • We will either replace the item or issue a full refund, including shipping costs, at no additional charge to you.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original product and place a new order for the desired item.

Custom Orders & Engraved Pieces

Custom-made items are made with love and care specifically for you. As such, these items are non-refundable and non-returnable unless they arrive damaged or defective.

We appreciate your trust in ZEOlli and are committed to ensuring your satisfaction with every piece. Thank you for supporting our handmade creations!