Shipping Policy

At ZEOlli, we strive to provide our valued customers with a seamless and efficient shipping experience.

Please take a moment to review our shipping policy below:

Processing Time

  • Upon receiving your order, we will process and prepare it for shipment within 1-4 business days.
  • Custom-made or personalized items may require additional processing time, and we will communicate the estimated timeframe accordingly.

Shipping Methods

  • We offer reliable shipping services through trusted carriers to ensure your order arrives safely and on time.
  • The available shipping options and carriers will be displayed during the checkout process.
  • You may choose your preferred shipping method based on the estimated delivery time and cost.

Estimated Delivery Time

  • The estimated delivery time varies depending on your shipping destination and the selected shipping method.
  • Domestic orders typically arrive within 5-8 business days from the date of shipment.
  • International orders may take longer and vary based on customs clearance and local postal services.

Tracking Information

  • Once your order is shipped, we will email you a tracking number.
  • You can use the tracking number to monitor the progress of your shipment on the carrier’s website.

Shipping Costs

  • For domestic orders, shipping is free.
  • International shipping costs are calculated based on your order’s weight, dimensions, and destination.
  • The exact shipping cost will be displayed during the checkout process before you complete your purchase.

Customs and Duties

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs regulations.
  • Please familiarize yourself with your country’s import policies and regulations before placing an order.

Order Issues

  • If there are any issues with your order, such as delays or damage during transit, please contact our customer support team as soon as possible at info@zeolli.com.
  • We will work diligently to resolve any shipping-related concerns and ensure your satisfaction.

If you have any further questions or require assistance regarding our shipping policy, please don’t hesitate to contact our customer support team. We are here to help and provide you with an exceptional shopping experience.

Note: Due to unexpected circumstances or events beyond our control, shipping times may occasionally be subject to delays. We appreciate your understanding in such situations and will communicate any updates or changes promptly.

Thank you for choosing ZEOlli. We appreciate your trust in our brand and look forward to delivering your order carefully and efficiently.